Our client, London Fire Brigade, were reviewing the way they schedule and deliver training.
Over a 10 week period, Result were the catalyst for LFB by managing a high level project plan, guiding the organisation to the best practice future state.
Identifying the opportunity
Result spent 6 weeks prior to the implementation project analysing the current working state. Through extensive process mapping and structured interviews, a number opportunities were identified.
Examples of challenges we found:
- The majority of training courses took an excessive amount of time to create.
- Project managers did not fully own the end to end process.
- Standard Operating Procedures and Process Maps did not exist for delivery of designed courses.
- Staff were spending a significant amount of time in meetings (equivalent to 2 FTES per month).
- Course allocation was over-planned by planning groups.
- Operational planning & control (dashboard) was incomplete.
- Key Performance Indicators and reporting did not provide effective information for decision making.
The Resultancy Approach
We got everyone’s buy in and cooperation from senior management downwards and then ensured the right people were informed of our progress and involvement.
Used lean methodology
We identified waste – streamlining processes and documentation to ensure fast delivery with no rework!
Ensured transparency of project progress to all managers, to ensure better decision making.
Improved the reporting system
Created a dashboard to help trace and measure performance.
Standardised Processes and Roles
Standardised processes so that roles were universally understood and knowledge retained.
Coached project managers in lean techniques.
- Time saving on course delivery from 456 to 154 days.
- Time reduction on training request form process – 10 days to less than 40 minutes.
- Immediate calculation of course completion time due to new dashboard (previously took days to complete).
- Project managers have more knowledge at their disposal to make informed decisions and track projects.