Heathrow had developed a plan with the Metropolitan Police for nine-day counter-terrorism search operation carried out by specialist units.

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But, the terminal was still under construction, providing an ever-changing environment and making it impossible for the essential security activities to go ahead as planned. With an open-day set in stone, they needed someone to come in and manage the project from the ground up. They asked RESULT to assist.

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Delivering a time-critical project;

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We were asked to manage the project, essentially going back to the very start and ensuring a suitable structure was in place. We assessed the project and introduced robust management framework focused on collaboration, lean processes and communication.

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• Set objectives

• Created governance and work breakdown structures

• Created communication plans

• Established control measures

 

In keeping with our lean principles, we also ensured non-value add and over-formalised processes were avoided!

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A high degree of assurance that areas were free of threats and the terminal was safe to open to the public.

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New processes and compliance documentation created for seven security searches.

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Over 230 resources supplied and coordinated to support the 190 police officers during the main operation.

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Far reaching impact of the project prepared, i.e. introduction of business-as-usual access restrictions.

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All stakeholders fully aligned to the project and committed to their deliverables