Increasing Capacity at Manchester Airport Security

• Identification of the main causes of lost throughput on security lanes

• Training for key checkpoint staff and creation of a 'tiger team' that could develop the 'target operating model' for high performance

• Kaizen events and continual improvement coaching for the 'tiger teams'

• Introduction of new equipment and enablers for high performance lanes

• Coaching of staff to get to the target levels of performance 

• Technical training to screen reading officers with NXCT qualified trainers

• Team based working established for more autonomous teams

• Lean Six Sigma principles delivered including 5-S methods for lane start-up and shutdown

• Leadership training for supervisors and supervisory structures introduced for 'hands-on' real-time performance management

• KPI reporting overhauled for better transparency of security lane performance

 

 

Throughput performance increase from 400 trays per hour to 700 trays per hour through a single lane with 2 bodyscanners.

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Later CTX introduction saw 575 passengers per hour with a single lane and 2 R&S bodyscanners.