Increasing Security Throughput at Dublin Airport 

• Identification of the main causes of lost throughput on security lanes

• Intense training programme for security supervisors to show them how security lanes can be optimised

• Data gathering and analysis of throughput losses with the supervisory teams

• Design and delivery of a number of trials with the staff to see the impact of changes to the operating model

• Update of the concept of operations in order to change the way in which officers run security lanes

• Overhaul of the supervisory process in order to drive performance and continual improvement

• Continual coaching of staff and supervisors to ensure changes were embedded and sustainable

• Work with the staff on improved lane planning to ensure opening & closing of lanes was organised and efficient

 

 

Throughput performance increase by 30-40% depending on lane length

​

Significant reduction in queues, to back within published SLA's