top of page
Result Logo

Helping Heathrow reduce baggage misconnects

LHR-Baggage-Photo-632x421.jpg

  • Evaluated baggage performance - Result initially used the system generated data to determine the top contributing failure codes for misconnect bags in each terminal.

  • Mapped the process - Result created value stream maps for the end to end baggage journeys between the terminals.  This identified areas where valuable time was being lost.

  • Undertook root cause analysis - Further studies were conducted in the problematic areas by manually collecting data and observing processes to confirm actual root causes and areas for improvement.

  • Generated solutions - A range of solutions were generated, from I.T. system fixes, operational procedure changes, to infrastructure enhancements. 

  • The solutions were scrutinised from a cost-benefit perspective, and in some cases operational trials were conducted to determine the most appropriate solutions.

 

 

Medium and long term solutions were generated with cost-benefit analysis, allowing the client to make informed decisions regarding the most appropriate solutions to progress

Result’s Lean Six Sigma analysis skills provided the key to unlocking performance 

“….Given the focus I have had to give on other work and our operation during the recent weeks Andy (Result Team Member) has been instrumental in ensuring we are kept up to date, helping drive forward CI and utilising LEAN and Six Sigma methodologies. I just wanted to take a few moments to recognise Andy’s skill set, knowledge and excellent data analysis work that has helped us greatly arrive at the position we have and hopefully embrace the recommendations going forward.”

​

– Dave Reed, British Airways Heathrow Operations Manager

bottom of page