Improving 'Flown as Planned' performance level

One of the key success measures is ‘Flown as Planned’ (FAP). IAG Cargo were  operating below their target for this measure for various reasons. The new senior management team wanted to explore reasons for not achieving the FAP target levels to increase profitability. The RESULT approach included:

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• Review opportunities from the initial diagnostic output that RESULT conducted

• Develop the tools in detail around planning, scheduling, and the sequencing of work, and make it visible to stakeholders

• Validate tools and pilot them on one, two (and three) gridlines, across all shift patterns, and make refinements along the way

• Once tested and proven, a roll-out phase was then be scoped and undertaken

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Some of the solutions we delivered included;

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• We obtained a much better understanding of standard build/break times for jobs to help the planning and scheduling of tasks

• There is also still opportunity to make the build/break process even ‘leaner’

• The new short interval control (SIC) tool was effective for showing ‘reasons for offload/jobs over time’

• The vast majority of feedback from agents and some team leaders on the pilot was positive

• Historically, job allocation was done to accommodate automation not build efficiency, but by having automation movement in the plan, we almost eliminated the need for waiting, and the automation now serves the team rather than the other way around

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All key indicators demonstrated a clear improvement in performance on pilot gridlines ranging from 14 - 51%